RETURNS POLICY

Our returns policy tries to match the expectations of our customers whilst maintaining the commercial viability of the business. Anything contained below is in addition to any statutory rights under NSW law

14 day returns policy
This means you may return any item (except those listed below) for exchange provided;

• Proof of purchase

• The items have not been used

• Returned with the original packaging intact

In other words we are able to re-sell the item as unused

Refurbished Kitchen Aid machines
These are sold strictly “as is” and clearly labelled refurbished.

Any warranty claims should be directed to Kitchen Aid 1800 990 990

Why?  They are able to answer queries over the phone
            They can direct you to your nearest repair centre
            They have expertise and can resolve issues quickly

Little Guy, Vitamix and Magimix/Bamix offer direct customer assistance.

Please contact them directly for a faster response.

Please call us if you need any further assistance or are unsure

Books

We do not accept any books for return unless authorised prior to purchase

Food

We are not allowed to accept any food for return. NSW and Insurance policy guidelines clearly prohibit re selling food

Special and bulk order

Where we have been requested for non-standard items or greater than normal stock levels and have had to purchase extra stock

On Line sales

This policy covers in-store and on-line sales

We will not refund postage or associated costs

For further information please call or email sales@chefandthecook.com.au